Canberra Internet Services - Advice, Setup, Support
   Aussie PC Fix    Canberra

Internet Advice
Internet Setup
Internet Support and Help
Internet Sharing
Email Setup
Internet Security

 

Internet Advice

Want the best value ISP plan or to save money on your Internet?

If you want to install broadband or other Internet services there are many different Internet Service Providers (ISPs) and plans to choose from, but the biggest ISPs are rarely the best for support and price.

It is also important to go with a reliable provider that will not only keep your downtime to a minimum, but which also has quality and efficient upstream links to the rest of the Internet.

Aussie PC Fix can give you personal advice on what type of Internet connection and which Internet Service Provider (ISP) is best to suit your needs. Everybody uses the Internet differently so ISPs have a range of plans and speeds that target different types of users.

Our Internet and network support is only a phone call away, but if your Internet is down then your ISP should be your first contact. The level of support from your ISP can play a big factor in your Internet experience and it is also usually not worth going with the cheapest if support will suffer.

Getting slugged with excess / over quota charges?

Maybe you are not happy with your current Internet Service Provider's price, support, reliability or performance? Many ISPs are signing customers up on plans with very small download usage allowance (e.g. 400MB per month) and then slugging them with hundreds of dollars worth of 'excess usage' for going over the allocated usage limit.

Some ISPs also count all your uploads (e.g. when you send an email or use a file-sharing program) towards your quota, instead of just your downloads (e.g. when you receive an email or download a file). This practise can effectively cut your monthly quota in half; we can recommend better ISPs to you without these hidden catches!

We can help you choose the best plan!

Aussie PC Fix knows exactly which ISPs are offering services in your area and can recommend the best choices for your location and particular Internet needs. Every household or business has different speed / throughput requirements and diverse needs for the amount of data they need to download each month affecting the size of quota needed.

Of course price is also a major factor in Internet plan and ISP choice and although you usually do get what you pay for, there are many overpriced plans out there! We can recommend a range of plans at different price points to make sure you always get the best value for money.

If you're not getting any help from your ISP or need an Internet upgrade please give us a call on 0410 628 935 or Book a Service today.

 

Internet Setup

If modems, routers, IP addresses, and other network/Internet jargon has you confused, then we can set it straight for you! Aussie PC Fix can set up any Internet and network connections you need to get you online. If requested we can teach you along the way what we're doing so you can change settings yourself if you want!

We can also check your existing computers and equipment to see whether you have the minimum requirements needed to get on the Net. We can then setup any existing working equipment or supply and install whatever you may need. Often Internet connections are shared by more than one computer - we can also set up a network for you at the same time as your Internet Setup. Multiple visits charged at hourly rate.

We do prefer to supply our own networking and Internet equipment because not only is it much quicker for us to set up for you and get you going, but we only use and sell reliable models that we have tried and tested over the years for minimum problems. (Install price above is for labour and does not include any extra hardware you may need.)

It is hard to recommend a single brand because models from the same brand differ greatly. While in our opinion a certain manufacturer makes the best router at a certain price level, we also hold the belief this same manufacturer makes the worst router sold at another price and feature level! Please contact us before you purchase for advice.

We can guide you through the complex of options of modems, routers, switches and wireless devices. Network cabling under floors, walls or roofing is not provided by Aussie PC Fix but we can recommend and work with licensed ACMA (formerly ACA) cablers to do the job.

 

  

 

Internet Support and Help

Isn't it annoying when the Internet cuts out just as you were trying to send an email or downloading our latest price list! Maybe you're having trouble with your firewall or your Internet is just too slow?

If websites are timing out, you're getting "This page cannot be displayed" or Internet Explorer errors then Aussie PC Fix can troubleshoot your existing Internet and computer setup. We will pin point any faults in configuration, security or the cabling itself and fix the problem to ensure your computers and network are working most reliably. We can help you get your Internet back online and ensure that your Internet security is sufficient, having all your security, firewall and antivirus needs covered.

With many Internet and downloading issues it is hard to determine if your network, computer, phone line or even the Internet Service Provider at fault when the Internet cuts out or slows down to a crawl. Aussie PC Fix can identify the problem with troubleshooting and testing with a range of network devices to isolate the fault and then remedy the problem.

 

Aussie PC Fix can test your line quality and speed to ensure that you are getting the Internet connection you are paying for. We can work out how far you are away from your telephone exchange which is the biggest factor in your Internet speed, and see if your results are close enough to the average at that distance, otherwise this may signify a problem that needs further investigation.

We can also optimise your network and Internet settings to make sure your speed is the fastest possible, and also tweak your Web Browser software (e.g. Internet Explorer) and Windows which both also play a role in your Internet's speed.

Examples of other types of Internet issues we can help with: Slow downloads, files not downloading or opening, port forwarding, PDF, JavaScirpt, ActiveX issues, Download Accelerators, File sharing, P2P, Scheduling off-peak downloads, FTP

Maybe your ISP is just not up to the job? We can also recommend other ISPs with better reliability, support and speed. Please give us a call on 0410 628 935 or Book a Service for help.

 

Internet Sharing Setup

If you have more than one computer you will want to set up Internet Sharing so that all the PCs or other devices in your house can all access the Internet at the same time. This is usually achieved with a separate device called a router but many modems these days also have routers built in to them.

Sharing an Internet connection can also be performed with a computer set up to use a Microsoft Windows feature called Internet Connection Sharing (ICS) but this is not as efficient or reliable than with using a router. It also means this computer set for ICS has to be turned on for other computers to connect to the Internet, while the computer must also have two network cards installed which we can install if this method is requested.

 

     

 

Email Setup

Email is still the most popular activity on the Internet, so it's likely you will also want to set up your email program too! We can configure any email accounts you have with your favourite email program such as Outlook, Outlook Express, Windows Mail or Eudora. If you don't have a current email program we can upgrade or install one too!

All ISPs give you at least one email address such as username@myisp.com.au but if you ever change ISPs your email address will need to change as well. Aussie PC Fix can set you up with a free email using Google Mail or another provider which lets you keep your email address virtually forever. Your old email address, or any new ones, can be redirected to this address, and it can even be setup to use your existing email client, such as Outlook.

These services also have an advantage that email can be read and also saved online (some providers now have massive amounts of storage!) which means you can access your email anywhere in the world, on any computer with an Internet connection.

If you'd like a more personal email address, we can set you up with your own Internet domain name such as myname@myaddress.com. These are usually used for web sites (e.g. we own aussiepcfix.com and aussiepcfix.com.au) but prices for domain registration and management have reduced heavily over the years many people are now getting their own domain simply for one or more personalised email addresses. (Of course a web site may be attached to the domain as well but is not actually necessary. Soon we will offer web design, domain and hosting packages - please contact us for a quote in the meantime.)

 

 

Internet Security

With the average time an unprotected computer takes to get infected only 20 minutes it is extremely important to have proper security software and hardware in place to help prevent infection and hackers.

Aussie PC Fix can test you computer and network from a hackers point of view to make sure your defenses are properly set up. Having a firewall and other security software is a great start, but if configured incorrectly can be rendered useless and leave a wide hole in your security. We can check that your security is sufficient and install the hardware or free and/or subscription software you need to keep your computer protected.

Not having enough, or any, wireless security is exceptionally dangerous because neighbours or anyone walking/driving past your home or office can connect to your network without your knowledge. This not only means any stranger can use your Internet for free, maybe slowing down your connection, racking up your Internet bill, or performing illegal activities which can be traced back to you, but they may also be able to access your computer and any files on it.

 

 

Popular brands of modems and routers:

TP-Link, Linksys, Billion,
Belkin, D-Link , Netcomm, Netgear,
Alcatel / Thomson / Speedtouch, OPEN Networks,
Dynalink, Siemens / SpeedStream, Draytek, ZyXEL

 

Current service rates are $60 per 30 minutes
plus callout fee if applicable

Call out fees:
$60 - Canberra (except Gungahlin, Mitchell)
$90 - Gungahlin, Mitchell  and  Queanbeyan

Minimum fee of $60-$120 per device for diagnosis,
then charged $60 per half hour block.

 

Call today on 0410 628 935
or Book Online to arrange your service

 

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 Aussie PC Fix  Canberra
Computer and IT Services

 

Aussie PC Fix provide reliable, efficient and friendly IT support with only qualified technicians that will help solve your computer problem. We guarantee we can fix your computer or there is NO charge. If we offer to fix your computer and you decline the suggested fix then our minimum diagnosis fee is payable. We guarantee you will be happy with your computer service or we'll repair it again for free!

Canberra's Aussie PC Fix are here to help you with a wide range of computer, networking and other IT services for business or home computer users in Canberra, ACT, Australia. Call us today on 0410 628 935 to find out how we can help you, or book a service online.

You can trust Aussie PC Fix to always fix your computer problems reliably and efficiently, and at a reasonable price with our services being guaranteed.

We provide expert solutions for all Home Users, Home Office, SOHO, Small Business to Medium Sized Business, SME, Retail and Branch Offices in both North Canberra and South Canberra, as well as Queanbeyan.

We are your Canberra onsite computer support specialists, but also offer drop-off service to our workshop located in Canberra. Pick-up and Delivery is also available, charged at the applicable call-out rate.

If you need help with anyhing not listed above, please contact us online or email support@aussiepcfix.com and ask!

 

Call Aussie PC Fix today for all your Canberra computer and IT needs!

 

Current service rates are $60 per 30 minutes
plus callout fee if applicable

Call out fees:
$60 - Canberra (except Gungahlin, Mitchell)
$90 - Gungahlin, Mitchell  and  Queanbeyan

Minimum fee of $60-$120 per device for diagnosis,
then charged $60 per half hour block.

 

Call today on 0410 628 935
or Book Online to arrange your service