Aussie PC Fix guarantee all Computer Services

(Data Recovery excepted)

Aussie PC Fix provides reliable and friendly IT support with only qualified technicians who will efficiently solve your computer problems. We guarantee you will be happy with your Computer Service or we will perform the Service again at no extra charge within 7 days.

If we cannot diagnose and fix your problem there is no charge payable for Service, unless otherwise notified beforehand. Due to the nature of Data Recovery, we cannot guarantee these services.

The minimum charge is still payable if a fix is offered but not accepted during service to cover our time, travel and other costs to perform diagnosis.

For all Services we charge a minimum of $80 for diagnosis plus $20 call-out fee, unless you take advantage of our advertised offers from time to time. Keep an eye out for our specials and deals on our website!

 

 

Maximum Service Charge
for Home/Home Office Users:

Most services are complete within 1-2 hours. In some cases extra troubleshooting may be required, but you can still be sure of a reasonable cost of service from us. Aussie PC Fix Services are capped to a maximum of $240 for each computer (plus $20 call-out fee if applicable), unless otherwise notified. Don't be caught out with excessive charges!

Home & Home Office Users refers to residential areas only. This offer does not include additional parts/software, hardware data recovery, training or call-out fees. You may not combine this offer with some networking/wireless/Internet services.

 

Virus / Spyware Guaranteed Removal

Aussie PC Fix guarantees to remove all viruses, spyware, or any other malicous or unwanted programs ('Malware') for $149 when you drop your computer in for Service to our workshop in Latham, ACT. Malware removal usually takes 12-24 hours but may take longer depending on the infection.

If within five days you believe a Malware infection still exists on your computer, then you may return the computer to our workshop and we will remove the Malware again free of charge. If we determine that a reinfection of Malware has been caused by the user redownloading infected files or revisiting infected websites then the usual removal charge will apply.

You must provide your Microsoft Windows license (CoA) and original CD or DVD installation media at time of Service to take advantage of this offer in case your computer is one of the small number in which a Windows reinstallation is needed.

You must also provide any other software licenses and installation media/files at time of Service for any software that you require to be reinstalled including drivers. If any media is missing then this special does not apply and the maximium labour fee is applicable.

A backup of user data files can be performed free of charge after thoroughly scanning them for infection and we will also restore them to the new installation.